Terms of Service

1. Eligibility & Accounts

You must be at least 18 years old and capable of forming a binding contract to use the Services. You are responsible for the information you provide when registering, for keeping your account credentials secure, and for all activity that occurs under your account. We offer optional security features, such as two-factor authentication, that we encourage you to enable. Notify us promptly of any unauthorized use of your account.

2. Plans, Billing & Payment

• Plans. The Services are offered under different plans (including a free tier and paid subscriptions) with different features and usage limits. Current plans and pricing are described on our website.
• Payment. Paid plans are billed through our third-party payment processor. By subscribing, you authorize us and our processor to charge your chosen payment method for the applicable fees. You are responsible for providing accurate billing information.
• Renewals. Subscriptions renew automatically at the end of each billing cycle unless you cancel before the renewal date. You can cancel at any time from your account; cancellation takes effect at the end of the current billing period.
• Changes & taxes. We may change our fees on a prospective basis with reasonable notice. Fees are exclusive of taxes, which you are responsible for where applicable.
• Refunds. Except where required by law, fees are non-refundable. Refunds for coaching and masterclass sessions are governed by Section 14.

3. Acceptable Use

You agree not to use the Services to:

• violate any law or third-party right, or collect data without a lawful basis or required consent;
• send spam or unsolicited messages, or collect data through deceptive means;
• upload or distribute unlawful, infringing, harmful, or malicious content or code;
• attempt to gain unauthorized access to the Services, other accounts, or our systems, or interfere with or disrupt the Services;
• probe, scan, or test the vulnerability of the Services except under a program we authorize in writing;
• reverse engineer, resell, or create a competing product from the Services except to the extent permitted by law; or
• exceed, circumvent, or abuse plan limits, rate limits, or security controls.

We may investigate and take appropriate action, including removing content and suspending accounts, for any violation.

4. Customer Data & Responsibilities

"Customer Data" means the submissions, files, and other data you collect or upload through the Services, including data from the people who join your lists.

• As between you and Waitloop, you own and are responsible for your Customer Data. You grant us a limited license to host, process, and transmit it solely to provide and improve the Services.
• You are the data controller for the personal data of your Signups. You are responsible for providing your own privacy notice to them, obtaining any required consent, and honoring their privacy rights. Our Privacy Policy describes how we process this data as your processor.
• You are responsible for the lawfulness of the data you collect and for your use of any optional integrations (such as webhooks, Slack, or analytics) that send data to third parties.
• You can export your data and delete submissions from the dashboard. We retain and delete data as described in our Privacy Policy and according to your retention settings.

Data processing terms

Where we process personal data contained in your Customer Data on your behalf, you are the controller and we act as your processor (and, under the CCPA, as a service provider). We will: (a) process that data only to provide the Services and on your documented instructions, including as set out in these Terms and through your use of the Services; (b) ensure personnel authorized to process it are bound by confidentiality; (c) maintain the security measures described in our Privacy Policy; (d) engage the categories of sub-processors described in our Privacy Policy under comparable data-protection obligations and remain responsible for them; (e) assist you, taking into account the nature of the processing, in responding to data-subject requests and in meeting your security and breach-notification obligations; (f) notify you without undue delay after becoming aware of a personal data breach affecting your Customer Data; (g) rely on appropriate safeguards (such as Standard Contractual Clauses) for any international transfers; and (h) delete your Customer Data within 90 days following termination, except where retention is required by law. We do not sell or "share" your Customer Data and do not use it except to provide the Services or as permitted by applicable law.

5. The Widget & Embeds

We grant you a limited, non-exclusive, revocable license to embed our form widget and use the form endpoints on websites and properties that you control, in accordance with these Terms and our documentation. You must not alter the widget to misrepresent its source or to bypass security, rate limits, or attribution. We may update the widget for security, performance, and functionality.

6. Intellectual Property

The Services, including all software, designs, text, and trademarks (such as the Waitloop name and logo), are owned by Waitloop or its licensors and are protected by intellectual property laws. Except for the limited rights expressly granted to you, we reserve all rights. You may not use our branding without our prior written permission. If you send us feedback or suggestions, you grant us a perpetual, royalty-free right to use them without obligation to you.

7. Third-Party Services

The Services rely on, and may interoperate with, third-party services (for example, payment processing, email delivery, cloud hosting, bot protection, and optional integrations you connect). We are not responsible for third-party services, and your use of them may be subject to their own terms. A list of the main providers we use appears in our Privacy Policy.

8. Availability & Changes to the Services

We strive to keep the Services available and reliable, but we do not guarantee uninterrupted or error-free operation. We may modify, add, or discontinue features at any time. We may perform maintenance that temporarily limits availability. We are not liable for any unavailability or for any loss of data resulting from factors outside our reasonable control, and you are responsible for keeping your own backups of important data (for example, by exporting it).

9. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL MEET YOUR REQUIREMENTS OR BE SECURE, UNINTERRUPTED, OR ERROR-FREE. Some jurisdictions do not allow certain disclaimers, so some of the above may not apply to you.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WAITLOOP AND ITS SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES. OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THE SERVICES WILL NOT EXCEED THE AMOUNTS YOU PAID TO US FOR THE SERVICES IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR USD $100 IF YOU HAVE PAID NOTHING. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

11. Indemnification

You agree to defend, indemnify, and hold harmless Waitloop and its officers, employees, and agents from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising out of your Customer Data, your use of the Services, or your violation of these Terms or applicable law.

12. Suspension & Termination

You may stop using the Services and close your account at any time. We may suspend or terminate your access if you breach these Terms, if required by law, or to protect the Services or other users. Upon termination, your right to use the Services ends. We will delete your Customer Data within 90 days following termination, except where retention is required by law; please export anything you need beforehand. Sections that by their nature should survive termination (including intellectual property, disclaimers, limitation of liability, and indemnification) will survive.

13. Governing Law, Arbitration & Disputes

These Terms are governed by the laws of the State of California, United States, without regard to its conflict-of-laws rules.

Please read this section carefully. It requires most disputes to be resolved by binding, individual arbitration and waives your right to participate in a class action.

Informal resolution first. Before starting a formal proceeding, you agree to contact us at support@waitloop.io and try to resolve the dispute informally for at least 30 days.

Binding arbitration. Except for the exceptions below, any dispute arising out of or relating to these Terms or the Services will be resolved by final and binding arbitration on an individual basis, administered by the American Arbitration Association (AAA) under its applicable rules. The Federal Arbitration Act governs the interpretation and enforcement of this section. The arbitration will take place in California, or by video or telephone where available, and judgment on the award may be entered in any court having jurisdiction.

Class action waiver. You and Waitloop agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding. The arbitrator may not consolidate more than one person's claims or otherwise preside over any form of representative or class proceeding.

Exceptions. Either party may (a) bring an individual claim in small-claims court, and (b) seek injunctive or equitable relief in court for actual or threatened infringement or misuse of intellectual property or confidential information. For any dispute not subject to arbitration, the state and federal courts located in California will have exclusive jurisdiction, and you consent to their personal jurisdiction and venue.

Your right to opt out. You may opt out of this arbitration agreement within 30 days of first accepting these Terms by emailing support@waitloop.io with your account email and a statement that you wish to opt out. Opting out will not affect the other provisions of these Terms.

14. Coaching & Masterclass Sessions

In addition to the Waitloop software, we offer live coaching and training, including the Vibe Coding Masterclass, workshops for teams and any multi-session programs described on our website (the "Coaching Services"). This section applies whenever you book or attend Coaching Services and takes precedence over Section 2 for those purchases. Workshops and programs we deliver to an organization are governed by the written proposal or agreement we sign with that organization; where it conflicts with this section, that agreement controls.

• What you are buying. Live, screen-shared video sessions of the number and length stated at booking, private unless described as a group session (currently five 90-minute sessions on five consecutive weekdays, Pacific Time, for the Masterclass and Masterclass Plus, one 90-minute session for the Launch Session and for the Tool Build Session, one 30-minute session for a free AI session, and one 60-minute group session for Live Automation Friday), delivered over a video-call service such as Google Meet or Zoom, with the link sent to you by email. The sessions are educational: we teach a workflow and work on your idea together. We do not build, deliver or maintain a finished product for you unless a separate written agreement says so.
• Masterclass MVP. In your first session we agree the core features of your MVP, and we email them to you afterwards. The Masterclass is designed to get that MVP published at a public web address by the end of your fifth session; for a mobile app, that means a web version or a test build, not an app-store release, which depends on the store's review. How far you get depends on your attendance and on the tools and accounts you use, so apart from the build guarantee below, this is a goal we work toward together, not a guarantee.
• Build guarantee. If you attend all five Masterclass sessions and the MVP we agreed in your first session is not published at a public web address (as described above) by the end of your fifth session, we will hold up to two extra 90-minute sessions at no charge to get it there, at times we agree within 30 days after your fifth session. The guarantee does not apply where the delay comes from features added or changed after your first session, from accounts, content or access you were asked to provide and did not, or from an outage or review by a third-party service outside our control. The extra sessions are the only remedy under this guarantee; they have no cash value and do not change the refund terms below.
• Masterclass Plus. Masterclass Plus includes the five Masterclass sessions plus 60 days of email support instead of 30, one 60-minute build review call around 30 days after your fifth session, and one 30-minute launch review call. We book the review calls with you after your fifth session; calls not held within 60 days after your fifth session expire without refund. The review calls and extended support are included only once all five sessions have taken place. Within 7 days after your fifth session, you may upgrade a Masterclass booking to Masterclass Plus by paying the difference in price ($1,500) through a PayPal payment request; an upgrade can be refunded in full until the first review call takes place.
• Founding students. The first five people to book the Masterclass, paid in full or on the payment plan, and including Launch Session students who book the remaining sessions, receive the Masterclass Plus extras (60 days of email support and the two review calls) at the Masterclass price. In return we ask for an honest written review and permission to show your project; we never require a positive review, and when we publish a review we disclose that the student received the extras. The page shows how many places are left; places are assigned in the order bookings are paid. If a founding booking is refunded in full, its place and extras end.
• Tool Build Session. The Tool Build Session is one private 90-minute session in which we work with you to finish a working first version of one tool, set up on your own accounts, and includes 14 days of email support after the session. At the start we agree what the tool must do. If that agreed tool is not working by the end of the session, we hold one extra 60-minute session at no charge to finish it; that extra session is the only remedy for an unfinished tool. The Tool Build Session can be refunded in full until it starts, and not after. The payment, rescheduling, lateness, recording, tools and accounts terms in this section apply to it.
• Prompt Library. The MVP Prompt Library is a digital document we send by email within 24 hours of payment. It is licensed for your own use and your own projects; you may not resell or republish it. If it is not useful to you, email us within 14 days of payment for a full refund.
• Email support. The Masterclass includes email support for 30 days after your last session (60 days for Masterclass Plus). Support means answers and guidance about your project by email, not development work done for you.
• Payment plan. You may pay for the Masterclass in two payments of $1,299 ($2,598 in total): the first when you book, and the second by a PayPal payment request we send you before your third session. If the second payment has not arrived by the start of your third session, we pause the course until it does and reschedule the remaining sessions at times we have available; if it has not arrived within 14 days after we ask for it, we may treat the booking as cancelled by you from that point. If you stop, or the booking is cancelled, after your first session has started, we keep one fifth of the plan total ($519.60) for each session that has taken place and refund the rest of what you have paid.
• Launch Session. The Launch Session is the first Masterclass session sold on its own. Because it is a single session, it can be refunded in full until it starts, and not after. If you book the remaining four sessions within 14 days after your Launch Session, the full Launch Session price counts toward the Masterclass price and you pay the difference; those sessions run on four consecutive weekdays at a time we agree, and from then on your booking is a Masterclass booking under this section. If you book the remaining sessions within 48 hours after your Launch Session ends, we also include one check-in call of up to 30 minutes around 30 days after your last session, which expires if not held within 60 days after your last session. A Launch Session on its own does not include the Waitloop Pro plan described below; it is added when you book the remaining sessions.
• Free sessions. Some sessions and resources, such as the free 30-minute AI session and free written plans, are offered at no charge. The payment, cancellation and refund, and included-plan terms in this section do not apply to them, free sessions are not recorded, and we may reschedule or cancel a free session at any time. Everything else in this section still applies, including confidentiality, your tools and accounts, and no guarantee of results.
• Live Automation Friday. Live Automation Friday is a free weekly group session under the free sessions terms above. Signing up does not mean your task will be chosen. What you share in the session, including in the chat, is seen by the other attendees, so do not share confidential information, passwords or customer records. We may change, move or stop the session at any time.
• Free resources. Free resources such as the busywork audit and the prompt pack are general information to help you decide what to automate. Audit results and cost estimates are based on your own answers and are not a promise of savings. You are responsible for how you use the prompts and any tools you build with them, including the terms, costs and data protection rules of the services involved.
• Reviews. When you send us a review, you confirm it reflects your honest experience, and you allow us to publish it on our websites and in our marketing in the form you chose (full name, first name and type of business, anonymously, or not at all). You can ask us to remove a published review at any time.
• Referral reward. After a free AI session you may get a personal share link. For each business owner who books and attends a free AI session through your link, you can claim one free 30-minute follow-up session, to be used within 12 months. Referring yourself or your own business does not count. Rewards have no cash value and cannot be transferred, and we may change or end the referral reward at any time, without affecting rewards already earned.
• Included software plan. Masterclass bookings include 3 months of the Waitloop Pro plan at no extra charge, activated on the Waitloop account matching your booking email (we will create one for you if needed). The included plan starts when activated, has no cash value, is not transferable, and does not renew into a paid subscription without your consent. If your booking is refunded in full, the included plan may be revoked.
• Booking and confirmation. Your booking is confirmed when you receive our confirmation email with the video link, normally within 24 hours of payment. If the dates you paid for turn out to be unavailable, we will offer other dates or a full refund, your choice.
• Payment. Coaching Services are paid in advance through PayPal at the price shown at booking, in US dollars, or in two payments under the payment plan above. Prices exclude any taxes you may owe. Any refund is issued to the original PayPal payment method and may take 5 to 10 business days to appear.
• Rescheduling. You may move your whole booking free of charge up to 24 hours before the first session by emailing support@waitloop.io. Once your sessions have started, each remaining session can be moved once, with at least 24 hours' notice, to another time we have available. Further changes are at our discretion.
• Cancellations and refunds. You may cancel for a full refund at any time before your first session starts. After that, you may stop at any time and we will refund the share of the price for the sessions that have not yet taken place (one fifth of the price per session for the five-session Masterclass and Masterclass Plus; the payment plan above explains its own refunds). A session counts as taken place once it starts, and a session you miss without 24 hours' notice counts as taken place. If we cancel your first session, you may move the whole booking or take a full refund. If we cancel a later session, you may choose a new time for it or a refund of that session's share of the price.
• Lateness and no-shows. Sessions start and end at the scheduled time. If you have not joined within 15 minutes of the start time the session is treated as a no-show.
• No guarantee of results. We will do our best to make the sessions valuable, but apart from the build guarantee above, we do not guarantee any particular outcome, including that you will complete, deploy or monetize an app, or that any tool will work as expected. Coaching Services are not legal, financial, tax or professional advice.
• Your tools and accounts. You are responsible for the accounts, subscriptions and costs of the tools we use during your session (for example AI coding assistants, hosting, domains, app stores) and for complying with their terms. Do not share passwords, API keys or other secrets on screen; we are not responsible for the security of your accounts.
• Your work stays yours. You own the code, designs and ideas you bring to or create during a session. We keep our teaching materials, templates and methods. You may not resell or redistribute the sessions, their recordings or our materials.
• Confidentiality. We treat what you share about your project as confidential and will not reuse your idea, but we may work with other people building similar things. If you need a signed NDA, ask before booking.
• Recording. We record each session and send you the recording for your personal use, unless you ask us not to. We tell you when recording starts, and by staying in a recorded session you consent to the recording. We delete our copy after 30 days, so download yours.
• Conduct and eligibility. You must be 18 or older. Sessions are for one participant unless agreed otherwise. We may end a session without refund for abusive or unlawful conduct.
• Liability. To the extent permitted by law, our total liability for Coaching Services is limited to the amount you paid for the booking in question. Sections 9 and 10 otherwise apply.
• Earlier bookings. Bookings made before September 25, 2026 keep the terms that were in effect when you booked.
• Consumers. Nothing in this section limits rights you have as a consumer under mandatory law, including any statutory right of withdrawal. Where such a right applies, by booking a session that starts within the withdrawal period you ask us to begin the service during that period.

15. Partner Program

If we accept you into the Waitloop partner program, this section applies in addition to the rest of these Terms.

• Joining. We review each application and may accept or decline it at our discretion. Once accepted, you get a personal link. You are an independent partner, not our employee, agent or representative, and you may not make promises or commitments on our behalf.
• Commission. You earn 20% of the price, excluding taxes, that customers referred by you pay for the Launch Session, the Masterclass (including the payment plan and the remaining sessions booked after a Launch Session), Masterclass Plus (including upgrades to it), the Tool Build Session and the MVP Prompt Library. Free sessions, Waitloop software subscriptions and team workshops do not earn commission unless we agree otherwise in writing.
• Who counts as referred by you. A customer is referred by you if they first reach us through your link and book within 60 days on the same device, or if they name you when they book and no other partner referred them first. If two partners claim the same customer, the link used first wins.
• Payouts. We pay commission monthly by PayPal to the account you give us, for payments from customers whose first paid session took place in the previous month, and for Prompt Library payments whose 14-day refund period ended in the previous month. Commission is earned only on money we receive and keep: if we later refund a payment, we deduct the matching commission from your future payouts.
• Rules. You may not refer yourself, your own business or anyone buying on your behalf; send spam or messages the recipient did not agree to receive; bid on or advertise with the name Waitloop or confusingly similar terms; or describe our services inaccurately, including by promising results. We may withhold commission earned in breach of these rules and end your participation.
• Taxes. You are responsible for any taxes on your commission. We may ask for tax information, such as a Form W-9 or W-8, before we pay you.
• Changes and ending. Either of us may end your participation at any time by email. We may change the commission rates or these program terms with 30 days' notice by email. Changes and endings do not affect commission already earned, which we still pay under the payout terms above.

16. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will update the effective date above and, where appropriate, notify you. Your continued use of the Services after an update means you accept the revised Terms.

17. Contact Us

Questions about these Terms? Reach us at: